Customer Testimonials
Wanted to take a moment to mention the experiences I've had with my service advisor, Anthony. I purchased a BMW from a different dealership not affiliated with them at all. From the first visit, Anthony went out of his way to treat the situation almost as if I had purchased it there. There was never a moment of "this isn't our problem" or "we didn't sell you the car". Everything was professional and accommodating, above and beyond my expectation. You may be able to get work done cheaper with an independent shop, but ... Read More DealerRater - Jun 5, 2026
I had an outstanding experience at BMW of Mount Laurel, NJ! My salesperson, Jaymar, was exceptional from start to finish. I recently purchased a 2026 BMW X3, and even though the vehicle wasn’t initially available on their lot, Jaymar quickly located it at another dealership and arranged to have it brought in without any hassle.
He was attentive, knowledgeable, and made the entire process smooth and stress-free. Jaymar took the time to walk me through every feature, option, and amenity, making sure I understood all the bells and whistles that came with the vehicle. There was no pressure—just genuine ... Read More DealerRater - Mar 5, 2026
Scam dealership. Went to buy a CPO M4 Competition convertible, went through the test drive with Sebastian and asked about the certification process during the drive and was told the car passed without issue and the paperwork was at the dealership.
Got to the dealership to be told the vehicle is NOT certified. Meanwhile, a month has passed and the listing still says certified as well as the Carfax. Sounds like fraud but that's to be determined I suppose.
I was interested in the vehicle and with OEM warranty still remaining, was OK without the certification. Sebastian brought the ... Read More DealerRater - Jan 4, 2026
Very friendly and kind dealership experience. I spent several hours here the last few days and everyone was kind and pleasant! I haven't decided on a vehicle yet but I am hoping to find something and complete a purchase with them.
I will keep this review brief and factual. I plan to provide weekly updates until this issue is resolved.
My experience with Holman BMW has been extremely disappointing. The General Manager (Richard), Service Manager (Laudy), and Customer Service Representative (Cheryl) have not handled this matter competently or professionally.
My BMW M440 has been in their service department for over two months. I was told the powertrain warning light was caused by a failing battery. After paying approximately $1,200 to replace it, the issue was not resolved. I was then informed that a different battery now needs replacement at a cost of $4,299. ... Read More DealerRater - Dec 12, 2025
Worst experience ever will be getting the news and legal action after they had me give them money for something I already owned and still owned and could have avoided I will never do business with them ever again.
I generally avoid dealer visits unless it's for warranty items. Took my car there to get wheels swapped (summer to winter) and they proceeded to drop a tire on the side skirt rocker panel and gashed it. They covered it up with grease to conceal it and I didn't see it until I arrived home. Emailed them about the issue requesting the part be replaced and never heard back. Would advise to avoid this service center as I've heard they are some of the worst technicians. Service Advisors there have also been known to charge different prices ... Read More DealerRater - Jan 31, 2025
Great service, great dealership.We were in and out in record time, made out appointment same day.
Extremely disappointed with the level of customer service which has seemed to have drastically declined over the past 8 months or so. Had my car in for a detail last July and there were some issues which I pointed out to the service advisor. He said he would review the tapes and get back to me. STILL waiting!
Called last week regarding a scratched rim. The operator took my number and said someone would call me. STILL waiting! I have ben a customer there for MANY years and have never been treated like this. My lease is up in a couple ... Read More DealerRater - Jan 8, 2025
Kathleen Jakacki was particularly helpful, along with the entire service department staff. I enjoyed an extraordinary level of service. Thank you!
Harvey Binning has been our service advisor for many years, he is the best. He always takes the time to make sure all of our concerns and issues with our vehicle are addressed and repaired properly so that when we drive off our car is in top condition. He listens to us and we are so grateful to him. When I work with Harvey I know our car will be in good hands. Thank you Harvey, you make good things happen.
a little bit of a wait for the loaner. it was smaller than i requested
My car was not running well, limp mode and all the dash lights were on. Sep 13 I had it towed to your shop for service. I was told it needed a wheel speed sensor and throttle body valve. It would cost aprox $4k for the repairs. I was told Fri, Sep 20 the car was ready. I asked if he could make sure all the dash lights were out. Mon Sep 23, I arrived at the center and paid for the repairs. Waited for 15 mins for the car to be brought out. The guy who brought the car apologized for taking so ... Read More DealerRater - Sep 25, 2024
Oil change and window chip repair. Chip repair wasn’t great and manager agreed so he offered to remove the charge. Instead I asked him to redo it during my next visit. I appreciate them backing up their work, and will look forward to seeing this chip repair improve during my next visit.
What a team effort! A disappointing steering issue was promptly confirmed, diagnosed and fixed in two days! Kudos and thanks to Chris, Billy, Joe and Wim for an excellent result.
Kathy and Matt took wonderful care of my vehicle. Worked with my third party warranty company and resolved my issues quickly and left with a balance lower than quoted. Service and communication above and beyond other BMW dealerships in the area, and I’ve been to all of them.
Every single person was very accommodating, and willing to answer lots of questions from me and my husband. Every step of the process was quick, pleasant and easy. And I LOVE the vehicle I purchased!
I had no intentions of buying a car, but when I put my car in for service, there were too many repairs to be done. Keith in service tried so hard to work with me to find a solution. He really seemed to care about what I was going through. Mike Carbone, helped me find a new car and worked with me however necessary to make having to buy a new car, which was not the best time for me right now, as painless as possible.
never had such a great experience buying a car my sales associate JT was more than helpful in my car buying experience i would absolutely suggest this dealership there was no pressure or weird behavior like you see at some dealers all around a great experience and i will be returning for my next purchase
BMW of Mt. Laurel did and outstanding job from the time I was greeted at the service entrance, through service department, service speed and thoroughness, diagnosis of two tire issues, replacement of the tires, and alignment. I have nothing but praise for the this service experience.
I've been dealing with the Holman family's BMW of Mt Laurel dealership for decades because their people are courteous, efficient, helpful, very professional and knowledgeable. The drop off, loaner vehicle, and pick up process could not have been any easier.
Jason was very professional and personable and kept me informed as to what the mechanic recommended and the timeframe and cost of the repairs and service.
My service advisor, John, was excellent. He made sure I had a ride to and from where I needed to go while my car was being serviced. He was also extremely pleasant and customer friendly. He made my experience a great one.
Was in for oil change/service and vehicle inspection. The technician (Ernesto, I believe it was?) did some great report building with his inspection video, referencing my 82nd Veteran plate cover connecting to his experience in NC where Ft. Bragg is located, and thanking me for my service. The communication and processing from the service rep. (Robert Gamble) was smooth, up to date and courteous. Obtaining the loaner, dropping off and picking up also went smoothly even though they were noticeably quite busy.
I could not be more thrilled with my experience at BMW of Mt. Laurel! I am a 15 year veteran of the auto industry and as such my expectations were not very high. However, this transaction was as smooth as it could be! Ky was very accommodating upfront and honest! He even got me a loyalty discount with me having to ask. The vehicle was exactly as advertised and the price quoted is the price received! Mara in finance was also absolutely fantastic!! Finance always gets a bad wrap but this girl hooked me up! 3 year extension on my cpo, Gap ... Read More DealerRater - Mar 22, 2024
I had been working with this dealership for over two weeks. We had negotiated terms and numbers and I went in to sign paperwork and do a deal. I was told that the wheels would be repaired from some curb rash prior to my appointment, that was not done. I decided I would do it myself if they took the price down some more. After doing this discussion and agreeing to a monthly payment amount, I consented to a credit check. After running my credit and my fathers, we realized that the credit check was showing up twice on my ... Read More DealerRater - Mar 18, 2024
First time there with my 2013 Bmw, felt like I had a treatment of a brand new car.
2024 X7 M60I, during my recent service my advisor recommended wheel a alignment on a 6 month old car, when I questioned it he said you must have it a pothole, then put me on hold, came back and said these are high performance tires and are almost worn down, so i asked him to ask manager to comp this one since car is so new, i told him we did not hit a pothole. He asked his manager and came back to tell me that actually we dont need an alignment anymore, we wont need it until the tires wear ... Read More DealerRater - Mar 13, 2024
Brought car in for alignment.
Picked up car and noticed that the steering wheel was crooked. When driving in a straight line, the steering wheel was offset to the left. Brought the car back yesterday for a second time. After a few hours received the car back.
Again the job wasn’t completed properly. The steering wheel is still offset to the left. Less prominent but still offset. This is after I had a previous bad experience with the same car. Had a pre purchase inspection done and I was never made aware that the car had down pipes. Never ... Read More DealerRater - Mar 13, 2024
Excellent in every respect. Honest, friendly, helpful and no arms no additional dealer markups. We got right to the business at hand and did not waste any time. I would buy a third time. You guys are the best in the business. Thank you for an enjoyable. experience.
Sebastian, Wayne, and Bill were absolutely fantastic. Easy to work with, accountable, trustworthy, and friendly. I truly appreciate the level of transparency, and the ability to build the deal. thank you!
Customer service is Top Notch! Officially a loyal customer! From sales to the service staff. Bmw of Mt. Laurel is a class act.
My service advisor Jason was very courteous and engaging and immediately attempted to fix the part that broke off. After multiple tries, unfortunately the part had to be ordered and it promptly arrived the following day. I received a call and came in for service to get the new part installed. Not only was everything taken care of, but my vehicle was also washed, vacuumed, and tire shined looking just fantastic. The new renovation reflects the friendly staff that I encountered while waiting in the showroom. Congratulations, and that's why I always go to BMW of Mt. Laurel.
Purchased BMW form MT. L BMW, we received great service from salesman. Finance persons as well as their "Genie" service person
John McGonigle went above and beyond my expectations. I am very appreciative of his follow up to my vehicle issue.
Great experience overall, very thorough. Communication was also great, via email, text messages and at dealer.
Always a great experience at this location. Purchased my first vehicle with them in 2016 and came back again in 2023. Donna McLaughlin was the best to work with.
Mark Haltzman was a pleasure to work with throughout the process. Having large monitors synced with the sales people's laptop also added to the positive experience. Being able to provide the necessary documents ahead of time digitally made the actual purchase transaction much more efficient. Having genius Holly help set up the car initially was huge. Even though I had already read the 360+ pages of the owners manual, it saved me the headache of trying to navigate all the tech.
The staff is always polite and informative. My vehicle is serviced properly, timely and thoroughly.
My salesperson, Sebastian, was excellent. Knowledgeable, professional, and friendly. The finance manager and the young man who helped explain all the tech in my car were also excellent. Very smooth and easy process.
Hi, the break fluid and oil change service was on brand! That simply means the efficiency in which I was greeted, the complimentary beverages, comfortable waiting area, and the time it took to complete the scheduled services, in addition to Elvin explaining the end results in detail, was exemplary. I can't speak for other clients but I've always experienced fantastic service. Take care!
I purchased a new 2024 X3 in Sep 2023. I had the car three months and decided it was really not for me. Did not really feel like a 56k car. Rattled! OMG. Sometimes emergency braking the car went side to side confused "Technology?" ..
Traded the car 11/2/2023.
I purchased an extended maintenance contract from them because the Finance people need to eat too, and it was not as radical as the extended warranty.
I'm Trying to get a partial refund for my $2,700 and the Finance department is stating this is not a refundable item.
How about that for good ... Read More DealerRater - Dec 5, 2023
I've owned BMW's from BMW Mount Laurel for a number of years. They make the experience as comfortable as possible. Their service folks, especially Jason Krawczyk, are always doing whatever possible to make service convenient.
STAY AWAY…I don’t know what’s going on in this service department, but most of my visits have been disappointing. Twice this year, I had to go back for something they didn’t do correctly. I took my car in for transfer case problem. What’s suppose to be a 2 visit process, took 3 visits because they “forgot” to do something. 2-3 weeks ago, I took my car in for routine maintenance oil, brake pads etc. Got the car back and a week later, warning light came on and said “change brake pads” and had to go back. I ... Read More DealerRater - Nov 10, 2023
The sales process is so easy and quick for buying a car! I would recommend Wayne from sales any day of the week. He kept me up to date throughout the ordering process. BMW of Mt. Laurel is the best around.
Sebastian was an extremely well informed salesman and wasn’t remotely pushy. My wife and I research and watch car reviews extensively, and Sebastian was the first salesman I’ve encountered that I didn’t feel like I knew more about his own product than he did. The managers I spoke to were concise and to the point. The finance office was efficient, the numbers were accurate, and extras were offered but weren’t pushed. The speed and efficiency of the entire dealership is remarkable considering the state of construction. Once the new showroom is completed, the BMW Mt Laurel ... Read More DealerRater - Oct 3, 2023
I have been having my cars serviced by BMW of Mt. Laurel for over 20 years. Always a pleasant experience. and outstanding service.
Working with Holman dealers is easy, and actually enjoyable. I have bought from them before--working with Mr. Wayne Calabrese and BMW of Mt Laurel was particularly good and enjoyable.
Always a great experience with top-notch service. I never take my car elsewhere for service!
Leased two BMWs in the past 2 months. Great experience both times. Will be back in 2/3 years time.
Joe Bell is the bed in service. He took car of my car in remarkable time.
Excellent service from tech, Arnesto at BMW, Mt Laurel. I look forward to my next visit and service needed for my vehicle. Thank you again!
Love the car and love the dealership! After having a horrible experience at another dealership (not BMW), we decided to stop on a whim and take a look at some BMW models that interested us. Our salesman, Mike, greeted us when we entered and did everything he could to make sure we had a great experience. In fact, all of the team with which we interacted were excellent. We found a perfect car at a fair deal. Couldn't be happier! Will do business again with them anytime.
This dealership is very professional except for service advisor Kathy Jakacki. She is unwilling to explain anything and when you ask her a specific question, she is very non-transparent. She speaks with a rude tone and I even witnessed her rolling her eyes to her colleague. Don’t be fooled when she calls you and sounds professional, her lines are recorded. I do not recommend working with her. I wish I worked with a better service advisor.
I’m happy with the service at bmw of Mt Laurel I recommend good jobs
Excellent service from service advisor Kathleen Jakacki, Very helpful, kind and knowledgeable as a first time (84 years old) dealing with servicing a car.
This was my initial scheduled Service experience w/ BMW Mt. Laurel and I couldn't be more satisfied w/ all aspects of the Service provided to me. From scheduling, availability of a courtesy vehicle, the virtual workaround of my vehicle, and the condition of my vehicle upon completion of service. I was particularly appreciative of Kathy Jakacki's professionalism and courtesy throughout the entire (checkin/checkout) process. Look forward too much of the same in the future.
I am always very pleased with the service provided by Mike Carbone. He is knowledgeable and gets to the bottom of the problem.
Very good service. The service advisor handled my car on point. Kudos to the service team.
Good service and knowledgeable staff. John is a good advisor and concern with the issues and explain well the needs.
I actually blew out two tires on the highway ramp- a first. Road side assistance was there to tow the car into my trusted in whee Laurel. A friendly uber driver was arranged to drive me to work. By the time I finished my morning meeting the tires were ordered and a recommended wheel alignment was priced -very reasonable. The work was done and the car was returned washed, shining and purring on my drive home early afternoon. It was a perfect experience!
Joel was attentive to our needs. There was no back and forth that is usually associated with car buying. Joel asked the right questions, did the research he needed and got back to us with a deal that worked for everyone. Never did we think buying a BMW would be this easy. Thankyou to Joel and everyone at the Mount laurel Dealership that made this experience the best car buying experience that we have had in a long time.
Mr. Michael Carbone is very knowledgeable and concern with his customers and spend time to explain regarding my X7 service. Thank you very much for wonderful service. Amazing Service from start to finish.
Austin was amazing right from the beginning. I got my first flat tire on my run flat tires and I was uncertain how to proceed. I spoke on the phone with Austin in Service and he assured me that Mt Laurel had my tire in stock and then he directed me on what to do. Although it was end of day before a weekend, upon arriving I was taken care of right away and driving out with my tire changed within an hour!! Everyone working was so helpful and friendly. It was such a pleasant experience. Austin was knowledgeable, attentive, ... Read More DealerRater - Feb 17, 2023
Everyone is always helping and pleasant. From Niger in sales to Bill and Jason in service.
Best experience - every time! From the person who gets your keys to the person that offers you snacks in the waiting area ... Amazing Service from start to finish and the car always runs like a gem after leaving the garage! Wouldn't buy or service from any other dealer
Donna McLaughlin is the reason I come to BMW of Mt Laurel. She is a FANTASTIC client advisor. She always delivers the best service. Donna always sticks up for us when it comes to discounts and trade in pricing, she makes sure we are getting the best deal possible.
I'm from Ohio. My husband and I found the X4M Competition online. When we contacted the dealership we were put in touch with Ky. He made the process seamless. He was great to work with and provided excellent customer service. We were able to schedule our trip to pick up the car and get back home in a 30 hour window. He brought in Paul the BMW genius to show us some of the features of the vehicle. This made us feel very comfortable with the vehicle on the drive home. I would highly recommend the dealership and working ... Read More DealerRater - Jan 23, 2023
Sales and service center are great with getting you into a new or used vehicle and making sure all issues with the vehicle are taken care of.
A total scam! You will take ya car in for repairs and boom! NeXT they’re telling you,” hey your car has COVID and it’s not going to make it!
Top notch service personnel and first class dealership. Will continue to have my car serviced there as long as I own it.
Excellent and responsive sales force. Very personalized service. 4th or 5th car I’ve gotten at the agency. No other dealership has been able to match their price.
Joel Mazie was great to deal with along with everyone at the dealership. I thoroughly enjoyed my experience and LOVE my 2023 X6i. I have only had the vehicle for 2 days, but I already foresee myself leasing or buying another vehicle from BMW of Mt. Laurel in the future. Thank you for making my buying experience so easy and enjoyable.
Had an excellent service experience with Jason . Nothing but happy with my inaction with him and others.
Outstanding service experience. Jason Krawczyk is the best at communication and keeping me updated with the process of repairs. Red carpet treatment!!
I highly recommend BMW of Mt Laurel. I received excellent service from start to finish.
Great place to do business very knowledgeable and friendly staff and great deals there available specially Manger Chris jumbo up for him . He dealt with me very professionally and friendly. Trust me I been places but you be lucky if you get helped and guided like this place . Will definitely refer and will come agin ! Good work Chris !
MIKE CARBONE HAS ALWAYS GONE ABOVE AND BEYOND TO GIVE ME THE BEST EXPERIENCE AT THE MOUNT LAUREL BMW SERVICE CENTER. HHE IS DEFINITELY ONE OF THE THEIR BEST EMPLOYEES.
I went in for servicing, and everything was smooth and efficient. I was treated very well
Joel did a great job helping me with the car. He answered all my questions and treated me with respect throughout the process. I would certainly come back
Everyone was helpful and easy to approach. They went extra mile to make paper work easy to process. Thank you to everyone that help me with this purchase
Great customer service . They really try to work with you to get the job done.
My BMW was towed to Mt. Laurel Bmw, and the problem was resolved timely. Matt Maldanado coordinated everything including transportation for me back-and-forth to work (an Uber) until a loaner vehicle was available. Matt and Mt. Laurel Bmw get an A+ from me for all their efforts including communicating outside normal work hours.and resolving my vehicle problem. Great dealership and outstanding customer service!
I had a problem with my coolant hose it was fixed perfectly and on time They we’re on time and upfront with pricing, great job!
Jason and Matt were very helpful. They both explained everything I needed to know about what my choices were for the service I was getting. I will definitely be back to sit and work while I wait for my car. The waiting area is nice- has great chairs and outlets to charge electronic devices. The coffee area is good and the ladies' room is clean! The communication about what is going on with my car is excellent! I love the video that the service teams sends!! Thanks BMW of Mt. Laurel!!
Very good staff and easiest purchase i ever made, thank you greg c for everything
I became a customer of the BMW of Mt. Laurel after getting services at other BMW dealerships. For the sake of truth I have to admit that I always had a wonderful experience. It is one of the reasons why I am a BMW devoted customer. However behind all great BMW policies, traditions and the culture there are always people who in practice reveal them to us –customers. Only people who work here make these rules, guidelines and recommendations work and the way they do that, does make a difference. The service advisor that was taking care of me and ... Read More DealerRater - Oct 15, 2022
Jason in service always does a great job. Very responsive and knowledgeable. Excellent job in keeping clients informed.
Purchased my first BMW yesterday with Ky Williams. The entire team was an absolute pleasure to deal with and made my time at the dealership super efficient and quick. Absolutely love my new car and would recommend Ky Williams to anyone shopping for a vehicle.
Matthew is a rock star! He was extremely helpful and answered all of my questions and kept me well informed while my vehicle was being serviced. He goes above and beyond and that's saying a lot especially since customer service has declined overall within the last two years. It is refreshing to know that there is still excellent customer service! Thank you Matthew!
This is my first car purchase from Holman BMW of Mt. Laurel. In fact, of the many cars I have owned over the years, this is my first BMW. I was nervous about switching brands and dealerships, but my experience was amazing. Wayne, my sales consultant, made the experience just about perfect for me. He really listened to my needs, took the time to understand my experience with buying cars and to provide a fitting sales experience from start to finish. I also had a good experience with Mara in the finance office where I felt just the right amount ... Read More DealerRater - Aug 15, 2022
Great service, excellent communication and friendly staff. With having my own service advisor (Mike Carbone) I feel confident when dropping my vehicle off to the service department because he is very knowledgeable about my vehicle. I recently spoke to the mechanic (Harvey) who explained everything to me in elementary form so that I can understand. As a person who is not an expert in vehicle mechanics, I appreciate that he took the time to call me and explain it to me. I also left town for a couple of days on vacation and the team completed my vehicle and had ... Read More DealerRater - Aug 4, 2022
This was the second time I had been at BMW Mt. Laurel for service and I worked with service rep, Matthew Maldonado both times, always super pleasant and professional. Everyone there is exceptional.
Always top notch service. I have never had a bad experience at Mt. Laurel BMW.
I just purchased a 430i and the experience was great. Donna was very pleasant to work with. This was my second car purchase this year with Donna as my Sales agent. I've been coming to this dealership for quite some time. I also have to mention my service tech Mike Carbone is very knowledgeable and personable and one of the main reasons i stay with the BMW family.
Very professional and friendly service. I recommend this dealership for all your needs. I’ll be using them again for my next service.
This was the second purchase from BMW of Mt Laurel. My salesperson, Erich Decker had everything ready so there was no wait time. The entire process was a little over an hour.. Time was very important to me, so this was a perfect purchase.
Maria, Eddie and Paul (smart car genius) were great... and a good range of options for available cars.
The service team specifically Billy and Jonathan, worked with BMW to have the worked covered by my warranty, initially I was told it was not covered, but after providing details they were able to have the work completed and covered under my warranty, saved me 1,500 bucks, greatly appreciated. Your customer service is AMAZING. Thanks again!
My first time there for service, was made to feel comfortable with the experience from start to finish. Great experience, very pleased! Thanks Mike!
